Guaranteed Service Refunds. If a package is late with no valid voiding exception given by the carrier, BirdDog will claim the refund on your behalf.
Manifested Not Shipped. If a parcel was manifested with the carrier but never picked up, we will identify and claim these packages. In addition, we can audit up to six months of back data for your company, so that you don’t pay for services you never received.
Lost Shipment Recovery. When a package is lost, we work with the carriers to obtain your refund and recoup the value of your shipment.
Incorrect Accessorial Charges. We audit each invoice, line by line, to ensure that each and every charge was applied correctly. For every incorrect charge identified, BirdDog will claim the following on your behalf:
- Duplicate charges
- Address Correction Surcharge
- Delivery Area Surcharge
- Residential Surcharge
- Saturday Delivery
- Saturday Pickup
- Rate Audit
- Early AM Surcharge
BirdDog has expanded its audit capabilities into the broader freight arena through tight partnerships with proven Freight Bill Audit firms.
Services include:
- Detailed verification of shipper/receiver liability
- Full pre-audit rates and charges billed in all modes of transportation, domestic and international
- Customized generation of accounting allocation and transportation data
- Multi-year duplicate payment protection
- Match of shipping/receiving data to carrier transactions
- Accurate calculation of freight accruals
- Full audit of accessorials and fuel surcharges
- EDI and paper invoice management
- Online access to review all billing and invoicing data
